At Loorell, we understand that plans can change. If you need to cancel an order, we're here to help. Please review our Cancellation Policy below to understand how cancellation requests are handled.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order. We will make every reasonable effort to process your cancellation request before your order enters the shipping process.

Orders That Have Already Shipped

Once an order has been processed and shipped, it can no longer be canceled.

If you no longer wish to keep your purchase after delivery, you may request a return in accordance with our 30-Day Return & Refund Policy.

How to Request a Cancellation

To request an order cancellation, please provide the following information:

Full Name

Order Number

Email Address used to place the order

Reason for cancellation (optional)

You can contact us using the information below:

Email: support@loorell.store

Phone: +1 (352) 642-4699

Cancellation Refunds

If your cancellation request is approved before your order has been shipped, you will receive a full refund to your original payment method.

Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Refused Deliveries

If an order is refused at the time of delivery without prior authorization, any applicable shipping, handling, or return shipping costs may be deducted from your refund where permitted by applicable law.

Loorell's Right to Cancel Orders

Loorell reserves the right to cancel any order for reasons including, but not limited to:

Payment authorization failure

Suspected fraudulent or unauthorized transactions

Pricing or listing errors

Product unavailability or inventory shortages

Incorrect or incomplete shipping information

Circumstances beyond our reasonable control

If we cancel your order after payment has been received, you will be notified promptly and issued a full refund.

Contact Us

If you have any questions regarding this Cancellation Policy or need assistance with your order, please contact us.

Business Name: Art Dreams LLC

Store Name: Loorell

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@loorell.store

Customer Service Hours

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Public Holidays: Closed