Shipping policy
]At Loorell, we are committed to delivering your order quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Destinations
Loorell currently ships only within the United States.
At this time, we do not offer international shipping.
Order Processing Time
Processing Time: 1–3 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
Please note that processing time is separate from shipping time.
Standard Shipping
After your order has been processed, it will be shipped using our standard shipping service.
Shipping Time: 5–8 Business Days
The estimated total delivery time is:
Order Processing: 1–3 Business Days
Standard Shipping: 5–8 Business Days
Please note that delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and the items in your order.
From time to time, Loorell may offer free shipping promotions on qualifying orders. Any applicable offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become active after you receive your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information when placing an order.
If an incorrect or incomplete address is provided, Loorell is not responsible for delivery delays, lost packages, or additional shipping charges.
If you notice an error after placing your order, please contact us immediately. We will do our best to update your shipping information before your order is shipped.
Delayed or Lost Shipments
Although we work with reliable shipping carriers, occasional delays may occur due to circumstances beyond our control, including:
Severe weather
Natural disasters
Carrier transportation delays
Public holidays
High shipping volumes
Other unforeseen events
If your package appears to be delayed or lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Damaged or Incorrect Orders
Please inspect your package upon delivery.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue promptly, please provide:
Your order number
Photos of the product
Photos of the shipping packaging
A brief description of the issue
Once reviewed, we will arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.
Undeliverable Packages
Packages returned due to an incorrect address, failed delivery attempts, or refusal of delivery may be subject to additional shipping charges before reshipment.
Contact Us
If you have any questions regarding this Shipping Policy or your shipment, please contact us.
Business Name: Art Dreams LLC
Store Name: Loorell
EIN Assigned: 33-2170119
Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States
Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States
Phone: +1 (352) 642-4699
Email: support@loorell.store
Customer Service Hours
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Public Holidays: Closed
Shipping Summary
Ships to: United States only
Order Processing: 1–3 Business Days
Standard Shipping: 5–8 Business Days
Tracking: Provided with every order