Payment Policy

At Loorell, we are committed to providing a safe, secure, and convenient shopping experience. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding your transactions.

Accepted Payment Methods

We accept a variety of secure payment methods, including:

Visa

Mastercard

American Express

Discover

Apple Pay

Google Pay

Shop Pay

PayPal (where available)

Available payment methods may vary depending on your location and device.

Payment Security

Your payment security is our top priority.

All transactions are processed through trusted, encrypted payment gateways. Loorell does not store or have access to your complete credit or debit card information. Your payment details are securely handled by certified third-party payment providers.

Payment Authorization

When you place an order, your payment method will be authorized and charged at the time of purchase.

Orders will only be processed after payment has been successfully verified. If your payment cannot be authorized or is declined, your order will not be completed until a valid payment method is provided.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.

If you do not receive a confirmation email within a few minutes, please check your spam or junk folder or contact our customer support team.

Pricing

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes and shipping charges, where required, will be calculated during checkout before your order is finalized.

Failed or Declined Payments

Payments may be declined for reasons including:

Incorrect payment information

Insufficient funds

Bank authorization failure

Security verification issues

Card restrictions imposed by your financial institution

If your payment is declined, please verify your payment details or contact your bank before trying again.

Refunds

Approved refunds will be issued to the original payment method used for your purchase.

Depending on your financial institution or payment provider, refunds typically appear within 5–10 business days after they have been processed.

For additional information, please refer to our Return & Refund Policy.

Payment Disputes

If you believe you have been charged incorrectly or experience any payment-related issue, please contact us before initiating a chargeback with your bank or credit card provider. We are committed to resolving payment concerns promptly and fairly.

Contact Us

If you have any questions regarding this Payment Policy, please contact us.

Business Name: Art Dreams LLC

Store Name: Loorell

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@loorell.store

Customer Service Hours

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Public Holidays: Closed